Return & Refund Policy

Return & Refund Policy

Return Policy

At MikeProStore, we aim to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, we offer a straightforward return process.

Eligibility for Returns

• Return Window: You can return most items within 30 days of receipt for a full refund or exchange.
• Condition of Items: Items must be returned in their original condition, unused, and with all original packaging and tags attached. Items that are damaged, altered, or not in their original condition may not be accepted.
• Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom-made products, and personal care items. Please check the product description for specific return eligibility.

Return Process

1. Initiate a Return: To start a return, please contact us at mikeprostore@gmail.com with your order number and details of the item(s) you wish to return.
2. Return Authorization: Once we receive your return request, we will provide you with a return authorization and detailed instructions on how and where to send your package.
3. Packaging: Securely pack the item(s) in the original packaging. Include all accessories, manuals, and any free gifts received with the purchase.
4. Shipping the Return: Ship the return to the address provided in the return authorization email. You are responsible for the cost of return shipping unless the item was received damaged or incorrect.

Refund Policy

• Refund Process: Once your return is received and inspected, we will notify you via email. If the return is approved, a refund will be processed to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card provider.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item). If you received free shipping on your order, the cost of shipping may be deducted from your refund.

Exchanges

• Product Exchanges: If you wish to exchange an item for a different size, color, or a different product, please contact us at mikeprostore@gmail.com. We will assist you in processing the exchange. Please note that exchanges are subject to product availability.

Damaged or Defective Items

• Inspection on Arrival: Please inspect your order upon receipt and contact us immediately at mikeprostore@gmail.com if the item is defective, damaged, or if you received the wrong item. We will arrange a replacement or refund at no additional cost to you.

Return Shipping

• Customer Responsibility: The customer is responsible for the cost of return shipping, except in cases where the item was received damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
• Return Address: The return address and additional instructions will be provided in the return authorization email.

Contact Us

If you have any questions or concerns about our Return & Refund Policy, please do not hesitate to contact our customer service team at mikeprostore@gmail.com. We are here to assist you with any issues regarding your return or refund.